Refund & Returns Policy

Thank you for shopping with Blue Light Defenders! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our Refunds and Returns Policy below.

1. Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund. The following conditions must be met:

  • Items must be in their original packaging and condition.
  • Items must be unused and free from any signs of wear or damage.
  • Items must not be a part of any non-returnable category (see section 5).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at bluelightdefenders.space with your order number and a brief description of the reason for your return.
  2. Return Authorization: We will respond within 2 business days with a Return Authorization (RA) number and further instructions on how to proceed with your return.
  3. Package Your Item: Securely pack the item in its original packaging. Include a copy of your receipt and the RA number inside the package.
  4. Ship the Item: Send the item back to the following address:Blue Light Defenders
    Sakchi, Jamshedpur,
    Jharkhand 831001
    India

Note: You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days.

  • Please note that shipping costs are non-refundable unless we made an error with your order.
  • If your return is not approved due to damage or wear, we will contact you to discuss options.

4. Fees and Costs

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • Restocking Fees: We do not charge restocking fees for returned items.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized items.
  • Products that have been opened and used, such as hygiene items.
  • Gift cards.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

7. Contact Information

If you have any questions or concerns regarding your return or refund, please reach out to our customer support team:

Thank you for choosing Blue Light Defenders! We appreciate your business and strive to provide the best customer experience possible.